case studies

Examples of successful assignments

Local authority client
True Will Consulting managed an OJEU-compliant tender process for the technology and services required under a programme to drive efficiencies through centralising and upgrading back office systems. Technologies included Customer Relationship Management (CRM), Content Management System, Web Forms, Data Integration Hub and Knowledge Management System.
IT outsourcing client
True Will Consulting provided the Procurement support for the build of a datacentre. The project was a high profile one as the award of a large contract with a new customer was dependent upon it. The primary stakeholder was a forceful character who was initially reluctant to comply with formal procedure. Through effective stakeholder management True Will Consulting agreed a Procurement strategy with him, persuaded him to prepare formal specifications and agree to Procurement leading proper tendering processes and supplier negotiations. The Procurement support was delivered to plan, meeting aggressive timescales, agreeing robust contracts and achieving £0.5m savings.
Telecoms client
True Will Consulting negotiated overall £5m capex savings (against a total of £14.75m) and £750Kpa opex savings on the IP telephony rollout project for a major insurance customer.
Telecoms client
True Will Consulting took on an area which had not been category managed by Procurement for some time following the merger with another large telecoms provider. Faced with challenges such as inaccurate and incomplete information sources, True Will Consulting conducted thorough research to build a picture of the expenditure, supply base and existing contracts in the area. True Will Consulting worked closely with stakeholders to restore Procurement's profile in the area and establish Procurement's proper position in the review and decision-making process. This enabled him to agree a sourcing strategy with the stakeholders to meet developing business needs and achieve supplier rationalisation and cost savings. That work achieved £1.8 million annual savings and established a rationalised supply base of strategic partners to support the company's market strategy and product portfolio into the long term.
Insurance client
True Will Consulting successfully integrated the fixed telecom supply base of a recently merged motoring services group into the framework outsource contract. He achieved a £2.4m pa saving - exceeding the savings target by over £0.5m. As part of the integration He performed extensive due diligence work on the contract base and resolved a number of issues both with suppliers and within the organisation which had threatened to impede the integration.
Insurance client
True Will Consulting led the selection process for a Group web hosting solution to replace three previous platforms and contracts. Ther three stakeholder business units had very different drivers and there was some reluctance to be part of an organisation-wide solution. The stakeholder representatives had no experience of a formal supplier selection process, nor did the company have standard document templates. True Will Consulting took a strong lead to enable the team to write best-of-breed tender documentation and an evaluation process from scratch and then to lead the evaluation of responses while meeting the tight deadline. Through negotiation he saved over £0.5m - approaching 20% of the original proposal cost - along with gaining the step change in capability and service required by the stakeholders. He included a performance management process in the contract and a mechanism to achieve further savings in future.
Financial services client
True Will Consulting concluded an e-invoicing contract forecast to save over $10m over 5 years, overcoming Procurement's late entry into the project, retrieving issues resulting from project members engaging in supplier negotiations without Procurement support and achieving sizeable savings through negotiating a flat fee pricing structure acceptable to all Business Units
Leading UK mobile telecoms network
True Will Consulting achieved a 50% saving (around £15m per year) across the Intelligent Network area through implementation of a new commercial model, which he then persuaded the French parent group to adopt as a standard across the Group. He ensured the buying organisation retained full intellectual property rights over bespoke developments and negotiating reseller agreements to exploit this IPR.
Leading UK mobile telecoms
Network True Will Consulting achieved a 50% saving of £15m over 3 years on purchase & integration costs & estimated hundreds of millions on an ongoing basis through improved network uptime & better asset management through selecting a single integrated Operational Support Systems (OSS) supplier - a model which he then persuaded the French parent to adopt as a standard across the Group.
Lead negotiator for a global telecoms group
Headquartered in Paris True Will Consulting achieved: Euro 15m over 3 years on Parlay technology; Euro 2m per year for Intelligent Network support; Euro 10m over 3 years; and Euro 8m over 3 years for with respective middleware software vendors.
UK soft drinks manufacturer:
True Will Consulting achieved the following: a 25% saving (£750K per year) on spares & repair through improved reliability and renegotiation of spares contracts; 20% saving (£800K per year) on vending machine purchasing prices through RFP, negotiation & new contract; and 30% saving (£240K per year) through changing to more standard components for bespoke-design coolers.
True Will Consulting saved 70% (£1m per year) on passive electronic components through stock rationalisation and preferred supplier agreements for an established UK tactical radio manufacturer.

case studies

Local authority client

IT outsourcing client

Telecoms client

Telecoms client

Insurance client

Insurance client

Financial services client

Leading UK mobile telecoms network

Leading UK mobile telecoms

Lead negotiator for a global telecoms group

UK soft drinks manufacturer: