supplier relationship management
True Will Consulting can help you improve your service levels to your customers through management and development of your suppliers.
Your customers expect a consistently high standard and continuously improving experience. To achieve this you need to engage suppliers which are able and motivated to deliver the service levels which support your objectives at the right cost.Supplier Relationship Management can facilitate this. Once the right supplier has been selected through strategic sourcing methods True Will Consulting can help you by implementing Supplier Relationship Management to proactively manage your suppliers in the right way to make sure they meet commitments on price, quality, delivery and service. World class organisations adopt this as a standard process for managing their strategic suppliers, helping them identify and resolve supply side issues before they impact the business.
A relationship managed in this way can deliver powerful benefits for both buyer and supplier through communication, commitment, working more closely together and a better understanding of each other's businesses. In this way continuous improvement can be achieved in areas such as service levels, product developments and cost. Supplier Relationship Management is a powerful process enabling you to transform quick win savings into sustainable year-on-year benefits.
Keith Edwards is a seasoned Supplier Relationship Manager. He has a track record of negotiating best-in-class Service Level Agreements, which commit suppliers to measurable metrics and include incentive mechanisms. He is experienced in implementing and facilitating processes to monitor, review, resolve and improve suppliers' cost and performance.